Terms and Conditions
INTRODUCTION
The access, the use of the site www.ilvecchiodrappiere.com (“Site“) and the purchase of products through the Site are governed by these general conditions of use and sale (“Terms of use” and “Terms of sale“, together also with “Conditions“). In particular, the access and use of the Site as well as the purchase of products by the purchaser (hereinafter “the Purchaser“) presuppose the reading, knowledge and acceptance of these Conditions. This Site is managed and maintained by IL VECCHIO DRAPPIERE DI DANIELA E PAOLA DEGLIUOMINI S.N.C. (“VD“), with registered office in Italy, via Meravigli, 16 Milan 20123, registered in the Business Register at the C.C.I.A.A. of Milan at no. R.E.A. 1280314, tax code and VAT number 09288020150.
For any request of assistance, please send an email to: info@ilvecchiodrappiere.com.
The responsibility for the use of the Site and its contents lies solely with the user. VD cannot be held responsible for the use of the Site and its contents by its users that do not comply with the laws in force. In particular, the user will be the one and only responsible in the event of the communication of incorrect or false information and data relating to third parties in the absence of their consent, or of an incorrect use of the same.
VD declines all responsibility for any damage deriving from the inaccessibility to the services available through the Site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, providers or telephone connections and / or telematic, to unauthorized access, to alteration of data, to the failure and / or faulty operation of the user’s electronic equipment.
The user is responsible for the custody and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful or prejudicial consequences that may arise against him or at the expenses of VD or third parties as a result of incorrect use, loss, or theft of such information.
This premise is an integral and substantial part of the Conditions.
The fact of not making use at a given time of any of the provisions of these Conditions, cannot be interpreted as having the value of waiver by VD to make further use of any of these Conditions. The Conditions are drawn up in Italian. In the event of any discrepancies between the Italian text and the translation into another language, the Italian text will prevail over the translation into any other language. VD reserves the right to change the Conditions at any time and without notice. The version of the General Conditions of Sale applied to the Customer’s order, is that available on the Site at the time the order is placed.
For any information or question, our Customer Service is available at the e-mail address info@ilvecchiodrappiere.com, at the telephone number: +39 02 866634, from Monday to Friday from 3pm to 6pm, or by post at address: IL VECCHIO DRAPPIERE BY DANIELA AND PAOLA DEGLIUOMINI SNC, via Meravigli, 16, 20123, Milan.
CONDITIONS FOR USE OF THE SITE
Acceptance of the Terms of Use
Visiting the Site implies that the Internet user has accepted these Terms of Use.
Intellectual Property Rights
The domain and all intellectual property rights inherent in the content of the Site are the exclusive property of VD and / or their suppliers; the trademarks and all intellectual property rights inherent in the products of partners or suppliers are the exclusive property of their respective owners.
Intellectual property rights on trademarks, logos, the name of a product or a collection, graphics, designs, models, product creation and all elements of the Site, including the underlying technology, the branching and its compilation, as well as each of the elements created appearing on the Site or created for this Site are the exclusive property of VD and / or its suppliers and partners and they do not grant any license, nor any other right of use other than that to consult the Site.
The reproduction of any document published on the Site is authorized only for information purposes for personal and private use, any full or partial reproduction of copies made for other purposes is expressly prohibited without the prior written authorization of VD.
Consequently, any reproduction and / or representation without the prior written agreement of VD will constitute an infringement and will be prosecuted and sanctioned in accordance with trademark law and copyright protection.
Respect for the rights of third parties
When using the internet, any visitor to the Site or the official pages of VD in social networks must adopt a behavior that respects the rights of third parties and VD.
Free text area
It is forbidden for Internet users to write any injurious, racist, discriminatory messages, which offends the common decency or which vehicles violence in any way, or which damages the reputation or image of a person, in the free text areas of the Site and / or on the official VD pages of social networks, including, by way of example, Facebook, YouTube, Instagram, Pinterest, Twitter. In the event of violation of the aforementioned prohibition, the transgressor will in any case assume the sole responsibility and will be liable for damage, including damage to image, towards VD.
Creating a hypertext link
Any creation of a simple hypertext link to the home-page of the Site or to any other page of the Site is subject to the prior written agreement of VD, under penalty of responsibility for the Internet user who creates a link to the Site.
On the other hand, any hypertext link that refers to the Site through the so-called “framing” or “inline linking” technique is formally prohibited.
In any case, any link must be removed at the simple request of VD. In any case, VD declines all responsibility in the event that the content of the sites, other than the Site, to which hypertext links could refer, contravenes the laws and regulations in force.
Internet security and liability
As an Internet user, the visitor of the Site and / or the Buyer declare that they know the risks and contingencies of the Internet and its functional characteristics and technical performance, the risks of interruption, the response times for consulting, querying or transfer information, risks, in this case of data transfer, despite the security measures that VD endeavors to adopt.
The Site is a protected site. A protected site is recognized by the htpps indication that precedes the site address and confirms that it is an official site. The “s” added to the usual http means “protected” (Hyper Text Transfer Protocol Secure). The symbol of a key or a closed padlock also appears in the address bar of the e-commerce site. VD recommends that visitors to the Site and / or Buyers check that the address of the site to which they connect actually contains these indications, in order to be sure that they are on the Official Site.
It is up to any Internet user to take measures to protect the data and / or software stored in their IT devices from any attack, by making all necessary or useful printouts, recordings and virus detection analyzes.
VD declines all responsibility in case of:
(i) any damage resulting from a fraudulent intrusion by a third party that cannot be attributed to VD, which may have resulted in a modification of the information made available on the Site;
(ii) more generally, for all damages, direct or indirect, material or immaterial, for any cause, origin, nature or consequence, caused by the access of an unauthorized person to the Site or the inability to access to it, following the interruption, suspension or malfunction of the connection and / or use of the Site.
Information on the protection of personal data
VD has appointed a Data Protection Officer (DPO) who can be contacted by e-mail at the address info@ilvecchiodrappiere.com.
In accordance with the European legislation (GDPR, articles 15 to 22) and the Italian law, the user has the rights to obtain access to their information (article 15), their correction or integration (article 16), their cancellation (the so-called right to be forgotten, Article 17), the limitation of processing (Article 18) the right to the portability of their data (Article 20), the right to oppose the processing of their data for particular reasons (Article 21) and not to be subjected to an automated decision-making process (Article 22); in addition, the user always has the right to lodge a complaint with the Guarantor Authority for the processing of personal data (www.garanteprivacy.it).
To exercise these rights, the user can write via e-mail to info@ilvecchiodrappiere.com or to send a letter to the following address: IL VECCHIO DRAPPIERE DI DANIELA E PAOLA DEGLIUOMINI SNC, via Meravigli, 16, 20123 Milan, reporting their data (surname, name, address) and, if possible, the order number.
VD may have to communicate personal information to its business partners. It will thus be possible to receive commercial offers from other advertisers. For this purpose, except in the event of the user’s opposition, which can be exercised in the collection form and subsequently modified at any time, the user’s contact details may be communicated to VD’s business partners.
The e-mail address communicated by the user may be communicated to VD’s partners only with his consent. In any case, the user has the possibility to withdraw his consent at any time or to oppose the communication or processing.
Other personal information can be collected and processed. The user will have the right to revoke any consent given for the profiling activity, as well as the right to revoke at any time, in whole or in part, any consent given for carrying out contact activities for advertising communications and / or promotional. In this case, the user will no longer be the recipient of any type of communication, by any means, electronic or paper; if he wishes so, he may, on the other hand, revoke the consent limited to the receipt of communications via e-mail, sms, mms, etc. continuing to receive commercial communications only by paper mail or telephone contact with the operator, if any.
VD may need to process personal data concerning the user, necessary for the execution of the sales contract or aimed at satisfying a legal obligation, as well as data useful in the legitimate interest which is to better serve the user, to guarantee the commercial success of the offers and to diversify them, making the user enjoy advantages and targeted and personalized advertising.
Some user data can only be collected and processed with his express consent. In any case, visitors to the Site and Buyers are invited to take note of the Privacy policy and the cookies policy available on the Site.
WEB tag
Some web pages of the Site may contain electronic images or “web tags”, which allow in this case to count the number of visitors to the page. These web tags can be used with some VD partners to measure and improve the effectiveness of some advertisements. In any case, the information obtained through these tags is strictly anonymous and simply allows you to gather statistics on the attendance of certain pages of the Site in order to better serve the customers of the Site.
GENERAL CONDITIONS OF SALE
The Conditions of Sale are concluded to govern the contractual relationship between VD and, on the other hand, any Buyer, whether a natural person, who is not acting as a trader, but as a consumer, and who intends to make a purchase through the Site for non-professional use (hereinafter “Consumer“), either a natural or legal person acting in the exercise of their business or professional activity, or an intermediary (“Professional“). When in these Conditions reference is made to the Purchaser, it is intended to include both the Consumer and the Professional; otherwise, reference will be made to the interested party (for example, in the clause relating to the right of withdrawal, which can only be exercised by the Consumer).
Some offers can be conveyed through VD affiliation platforms or through commercial partners, who do not sell the products but refer to the Site where the Buyer can safely take advantage of the offers without an intermediary.
These Conditions of Sale are available to any consumer and can be read or printed before confirming any order to VD and at any time thereafter, it being understood that purchase orders are governed by the Conditions of Sale in force on the date of confirmation of the order.
Acceptance of the conditions
The Buyer acknowledges having read these Terms of Sale before confirming the order.
The fact of confirming an order on the Site implies full compliance by the Buyer with these Conditions of Sale, which the same declares to accept entirely and without reservations and recognizes as the discipline of contractual relations with VD.
These Conditions of Sale will prevail over any other condition appearing in any other document, except with the express and written exception accepted by both parties.
Ability to contract and orders of minors
Non-emancipated minors cannot place orders on the Site.
By placing orders and purchases on the Site, the Buyer guarantees to be of age.
If VD were to record data of minors, by mistake or by deception of the minor himself who did not provide correct information on his age, the minor’s data will be deleted upon receipt of the information.
Order
The information and details contained in the area reserved for e-commerce on the Site should not be considered offers: they simply constitute an invitation to customers to conclude business by forwarding purchase proposals. Each order is valid acceptance of the prices and descriptions of the products offered for sale and the delivery costs.
The automatic registration systems are considered to have proof of the nature, content and date of the order.
VD confirms the acceptance of the order to the Purchaser at the e-mail address communicated by the latter. The sale will be concluded only from the confirmation of the order and the validation of the payment.
The Buyer is responsible for the accuracy of the information indicated at the time of placing the order. In the event of an error in indicating the contact details and data of the recipient, VD cannot be held responsible for the delay and / or error and / or impossibility of delivering the product.
VD reserves the right to cancel any order from a Buyer with whom there was a dispute over a previous order.
Products
(a) Features
The items can be purchased only in the sizes and colors proposed on the Site. The characteristics of each Product are shown on the Site within each product sheet, however the colors of the same may not correspond to the real ones due to the internet browser and the monitor used. The actual measurements of a cut may vary depending on the material used for production.
(b) Availability of the Products
The availability of the Products indicated on the Site refers to the actual availability at the time the Buyer places the order. However, this availability must be considered indicative due to the potential presence on the Site of various users who proceed simultaneously with a purchase deed, so that the products can also be sold to other Buyers between the time of the order and the confirmation of the order.
To this end, VD will not be held responsible for changes in the availability of the Products. If only part of the ordered Products are available and there are no other causes that may legitimize the non-acceptance of the order proposal, VD may proceed with the order proposal limited to the Products available. In the cases indicated above, VD will inform the Customer by e-mail that the order proposal has not been accepted (in whole or in part) specifying the reasons and that, therefore, the contract is not concluded. In this case, VD will reimburse the Customer for any sums already paid by the latter. The purchase contract between the Customer and VD will be concluded only when the Customer’s order is accepted by VD. In this case, VD will send the Customer, to the e-mail address provided by the latter, the confirmation that the purchase order is in progress.
Price
Each order sent by a Buyer to VD implies acceptance of the sale prices of the items and delivery costs shown on the Site when the Buyer confirms the order. The prices applicable to the products ordered are those in force on the date the order is confirmed on the Site.
The sale price is the price of the current general price list (“General price list”) or if the product chosen on the Site is in promotion, the promotional price for the duration of the offer itself.
The price is expressed in Euros and is indicated in the Product Sheet, inclusive of taxes, VAT included based on the applicable rate for a sale to Italy. For deliveries outside Italy, the prices are indicated at the time the order is validated. All taxes, duties, tariffs, licenses, authorizations, permits and any and all customs, fiscal and administrative fulfillment on which any importation and in any case the Delivery of the Products depend (with particular but not exclusive reference to the countries not belonging to the European Union) must be considered the sole responsibility of the Purchaser, who must act promptly to carry out the necessary obligations and pay the related payments.
The price may be changed at the time of validation of the order to take into account the tax rate of the country of destination charged to the Buyer.
The price indicated in the product sheets does not include transport. Delivery costs are specified in the cart screen, and are then added to the total to be paid before the order is validated. Shipping is free for orders with delivery in the Italian territory for an amount exceeding 500 euros.
The price indicated in the order confirmation is the final price. The final price includes the price of the products, the handling, packaging and storage costs of the products and the transport costs. Any change in the applicable VAT rate may be reflected in the prices of the products. Similarly, if one or more taxes or contributions are created or modified, up or down, this change may affect the sale price of the items on the Site and in the sales documents.
Price reduction announcements
The advantages and price reductions are calculated on the basis of the general annual price list which constitutes the reference price.
Description of the order forwarding on the Site
By placing the order we mean the set of actions that the user performs from the choice of products to the final validation of the order, so that it is registered. It consists of several stages: Cart / Address (data account) / Delivery methods / Payment.
Registration involves confirming the order.
– First Phase: the choice of products («Cart»).
The user chooses the desired items to order them; at any time you can see the cart by clicking on “cart” at the top of the page and access the methods and costs of handling and delivery costs.
At the time of choice, the user is invited to see the description of the items in the product sheet.
– Second Phase: validation of the order.
In the cart validation phase, the order total indicates the amount that must be paid if no other products are added.
At any time before the final validation of the order, you can change or add other products or terminate the order itself.
In accordance with legislation, the user is reminded that the validation of the order obliges him to pay for purchases. When validating the order, the user undertakes to pay according to the methods chosen in the subsequent stages to arrive at the end of the order process.
– Third Phase: identification and account opening.
At this stage, the user creates a personal account or identifies himself if he has one.
Creating an account is recommended because it avoids the user having to enter the personal data necessary for processing the order at each visit to the Site.
It is important to indicate the telephone number, address and e-mail address (e-mail) to allow customer service to contact the user if necessary.
– Fourth Phase: the choice of the method of delivery and payment.
The user selects the delivery method from those proposed depending on the place of delivery and the method of payment.
The amount of the participation in the costs of processing and sending or delivering the order is added to the total of the order or is offered depending on the total of the order (in this case the costs are displayed with the amount equal to zero).
The user is asked to validate the order: “CONFIRM ORDER”.
– Fifth Phase: payment of the order.
The user is asked to proceed with the payment of the order (“PAY Secure payment”), depending on the choice made.
For payment by credit card after validating the order, the user will be forwarded to the secure payment page of the e-commerce service provider chosen by VD for Internet payment security. The order will then be registered.
Confirmation of the order
The accepted order involves the confirmation of the order by sending an email after the registration of the order.
As soon as the order is registered on the Site, a detailed receipt valid as order confirmation will be automatically sent to the user at the e-mail address. This order confirmation will specify the invoiced amount and the order delivery methods.
The return receipts sent automatically to the customer are valid as acceptance of the order only after further verification by the VD customer service of the compliance of the order with the offer.
VD reserves the right to cancel a non-compliant order.
The order confirmation is accompanied by the communication of the general conditions in force on the date of the order and a withdrawal form.
The account
The user can create his own customer profile. From the account, the user can check orders and billing. To create an account, the computer must accept the cookies necessary to recognize the account and identifiers which are personal data. When creating the account and then joining, the user is asked to enter an e-mail address and to choose a password that will authorize access to the account. The Account will be protected by the chosen password. For greater security, the user is encouraged to use complex passwords (which involve upper and lower case letters and numbers at the same time). Only one account will be assigned per email address.
It is necessary not to communicate the data for access to the account to anyone else and to pay the utmost diligence so that they cannot be used by third parties; VD cannot be held responsible in the event of fraudulent or unauthorized use of the user’s account, password and e-mail address by a third party.
Change Password
After the user has identified himself, he can log into the account and click on “My details”. In this screen you can change or find your password.
If the user loses and / or forgets the password, he can click on “Forgot password”, to be sent a new password re-initialized and encrypted to the e-mail address communicated when creating the account.
Change your delivery or billing information
After identifying, the user can log into the account and click on “My details”. He will then be able to change delivery or billing information.
Confidentiality of personal data
The inclusion of personal information collected to conclude or execute the distance sales contract is mandatory, this information is in fact essential for the processing and forwarding of orders, for the drafting of invoices, for the exercise of guarantees, for the management and collection of outstanding payments, as well as to exercise their rights. Failure to enter will result in failure to validate the order. Other personal information can be collected and processed. Visitors to the Site and Buyers are invited to take note of our Privacy and cookies policy on data protection.
Delivery
The purchased products will be delivered to the address indicated by the Customer in the Order within approximately 48/72 hours of acceptance of the Order by VD, at the cost specifically indicated on the Site before sending the Order. In any case, VD reserves the right to accept or not deliveries requested outside the Italian borders. For deliveries to be made outside the Italian borders, shipping costs and delivery times may vary.
The delivery times indicated by VD must be considered as purely indicative and a delay with respect to them, or any delivery made with subsequent split shipments, does not entitle the Customer to refuse the delivery itself and to request compensation or indemnity.
Upon delivery of the products, the Customer is required to check that:
– the number of packages delivered corresponds to what is indicated in the transport document.
– the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).
Any damage to the packaging and / or the product, or the mismatch in the number of packages or information, must be immediately detected, putting a specific and detailed indication on the delivery document of the product to be returned to the courier, having no value placing of generic reserves.
The order will be delivered to the address that the Buyer has provided to VD. For this purpose, the Purchaser undertakes to provide the recipient’s address complete with exact post code, initials of the province of destination and the recipient’s telephone number. In the event that the recipient does not collect the package within the maximum deadline set by the shipper, the package will be returned to VD. In this case, except if the Purchaser has requested a new shipment from VD in writing at his expense, the order will be canceled and refunded net of any storage costs. In the event of an anomalous delivery term or loss of the ordered products, the customer is invited to inform VD within 3 (three) days from the presumed delivery deadline or from delivery in case of damage, so as to allow VD to open an investigation of the carrier.
Without prejudice to the recipient’s obligations to place specific reservations on the waybill, any problems inherent to the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, to the Customer Service at the e-mail address info@ilvecchiodrappiere.com or at the telephone number: +39 02 866634, from Monday to Friday from 3pm to 6pm.
Right of withdrawal and return of products
Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Consumer may withdraw from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) days working from the date of receipt of the products.
To exercise the right of withdrawal, the Consumer must send VD a communication to that effect, within the terms indicated, to the following email address: info@ilvecchiodrappiere.com.
In the event of withdrawal, the Consumer must deliver the products to VD at his own expense within 14 (fourteen) days of said withdrawal to the following address: via Meravigli, 16 Milan 20123.
The goods can be returned only if they have been kept according to normal diligence and withheld for the sole purpose and for the time strictly necessary to verify their characteristics, without any signs of wear or dirt, in compliance with the following conditions:
- the right of withdrawal may apply to the product purchased in its entirety; in fact it is not possible to exercise the withdrawal only on part of the purchased product;
- for the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc.);
- the shipping costs (and any customs fees, if any) for the return of the goods will be the sole responsibility of the Consumer;
- the shipment, up to the certificate of receipt at the address indicated, is under the full responsibility of the Consumer;
In case of damage to the goods during transport, VD will notify the Consumer, to allow him to promptly file a complaint against the courier chosen by him and obtain the relative reimbursement; the product will then be made available to the Consumer, at the same time canceling the request for withdrawal.
VD will not be liable in any way for damage, theft, loss occurring during or in any case depending on the return shipment. If the withdrawal has been exercised within the legal term and under the conditions established in this article and the checks on the Products returned as a result of the withdrawal have been concluded positively, VD will send the Consumer, via e-mail, the relative confirmation of acceptance of the returned Products. As a result of the above, VD will refund the amounts paid for the purchase. VD will refund the Consumer the full amount already paid, net of any additional shipping costs, within 14 (fourteen) days of withdrawal, by means of a reversal of the amount charged, using the same payment method used by the Buyer for the initial transaction, unless otherwise agreed. In any case, the Consumer will not incur any costs as a consequence of this reimbursement. If there is no correspondence between the recipient of the Products indicated in the order form and the person who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by VD, in any case, towards the person who made the payment.
The Consumer will lose the right of withdrawal in cases VD ascertains that:
- the returned product and / or its accessories, and / or its packaging are not intact;
- the product is missing its external packaging and / or its original internal packaging;
- the product is missing its integral elements and / or accessories.
In case of forfeiture of the right of withdrawal, VD will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product.
The Consumer loses the advantages and discounts (for example price discount for the minimum order amount) that may have been granted to him in exchange for the order of the purchased items subject to the withdrawal.
The Consumer does not have the right of withdrawal for items that have been used in any way, including expressly the case in which the product has been washed.
Furthermore, the Consumer does not have the right of withdrawal for personalized and / or made-to-measure products, for goods that are not prefabricated and whose production results from a choice or a decisive individual provision by the consumer or which are clearly adapted to the personal needs of the Consumer.
The right of withdrawal cannot be exercised by the Professional.
Payment
Payment by credit card takes place via the Stripe platform, which accepts the following credit cards: Visa, Mastercard, American Express.
The transaction data with a bank validation server is encrypted. VD only uses encryption protocols that are deemed secure. The Buyer’s data never circulate in clear text. The Buyer enters the credit card number, the cryptogram and the expiry date of the card used on a secure page of our service provider. The payment request is transmitted and forwarded in real time. The payment service provider carries out checks to avoid abuse and fraud.
The bank details are used only for the purpose of carrying out the transaction. VD does not have access to the Buyer’s card identifiers, only the bank has access to them via the secure platform.
The order validated by the Buyer will be considered effective only when the relevant bank payment center has given its agreement. In case of refusal of acceptance, the order will be canceled automatically and the Buyer will be notified by e-mail. VD is not aware of the data relating to the Customer’s credit card. Once the order is received, VD will make a pre-authorization request on the Customer’s credit card to ensure that the latter has sufficient funds to complete the transaction. Credit cards will be subject to checks and authorizations by the issuer of the same. VD will not be responsible for any failure to authorize the entity in question. Once the contract is concluded, the credit card charge will be final.
In accordance with current legislation on electronic signature, the online transmission of the card number for the validation of the order is valid as proof of the order and makes the sums that the Buyer has undertaken to pay for said order payable. No computer archive of VD will keep the data of the credit card used and therefore in no case VD can be held responsible for any fraudulent and improper use of credit cards by third parties at the time of payment.
Fight against fraud
Credit card payments can be checked using the 3D Secure protocol.
Payment dispute
VD reserves the right to refuse any order from a Buyer who was not up to date with payments or with whom there was an unresolved dispute over the payment of a previous order. If a problem is detected, VD will have the right to block the Buyer’s order service until the problem is resolved.
Retention of title clause
By express agreement, VD in any case retains ownership of the items delivered until full payment of the order by the Buyer.
Guarantee
In the event that the Purchaser deems that the Products purchased are defective, he can benefit from the legal guarantee under the terms of the law in the following ways:
a) by activating the return procedure (through the Site or by email to the address: info@ilvecchiodrappiere.com) and by sending the products to the following address: via Meravigli, 16 Milan 20123; in which case VD will carefully examine the returned Product (which must have the various labels and show no signs of use) and will communicate whether or not the returned Product has been accepted. In the event of acceptance of the defective Products, VD will refund the sums paid to the Purchaser; or
b) by replacing them at the shop, in via Meravigli, 16 Milan 20123, with items of equal or greater value and any cash adjustment, upon presentation of a printout of the e-mail with the purchase report and prior examination by VD of the returned Product (which must have the various labels and show no signs of use) for the purpose of accepting the return.
The maximum liability of VD for any loss or damage connected with the order placed on the Site will in any case be limited to the total price of the product.
Test convention
By way of a trial agreement, by validating the order, the Buyer accepts that our automatic order registration systems are considered valid proof of the nature, object and date of the order itself.
The computer records, stored in the computer systems of VD and the partners will be considered as evidence of communications, orders and payments made between the parties.
For online payments, the communication of credit card identifiers followed by validation is valid as an electronic signature and commits the Buyer.
Liability – force majeure
VD cannot be held responsible when the failure or poor execution of the contract, wholly or partially, is attributable either to the Buyer, or to an unforeseeable and insurmountable fact of a third party to the contract, or to a case of force majeure. Any disruption or total or partial strike, in this case of postal services and means of transport and / or communications, flooding, fire or health emergency is similar to the case of force majeure corresponding to events that meet the criteria set by the jurisprudence. In the presence of an event that constitutes force majeure, VD will notify the Buyer within the best terms from the occurrence of this event.
The Parties agree that, in the cases provided for in this article, they must undertake within the shortest time to determine together the methods of execution – where possible – of the order.
Update and modification of the General Conditions of Sale
These Conditions apply for the entire time that the products presented for sale by VD are put online.
VD endeavors to ensure the accuracy and updating of the information disclosed on the Site; however, given the volume of information processed, VD cannot guarantee the accuracy and / or completeness of all the information made available on the Site and the absence of material or technical errors that may have occurred at the time of the online publication, which will in any case be corrected as soon as they are identified. If further information is required or if any anomalies are found, please inform Customer Service.
VD reserves the right to integrate or modify these Conditions of Sale at any time. The new Conditions of Sale will, if necessary, be brought to the attention of the visitors of the Site and our customers through online publication on the Site. The updated or modified Conditions will be applicable only to sales made after the modification.
Invalidity
In the event that one of the clauses of these Conditions is null / ineffective / invalid for any reason, this will in no case impact the remaining part of these Conditions, which will remain valid / effective and must therefore be respected; the clause canceled or become inapplicable must be replaced by a clause with similar purposes.
Integrity of the contract
These Conditions of Sale and the summary of the order sent to the Buyer constitute the set of contractual regulations applicable to the relations between the Parties. In case of contradiction between these documents, the Conditions of Sale will prevail.
Amicable resolution of disputes
In the event of a dispute, the Buyer will first of all contact VD to seek an amicable solution.
The Buyer has the possibility, before taking any legal action, to seek an amicable solution at a professional trade association, a consumer association or any other mediation institution of his choice. The search for an amicable solution does not interrupt the terms of the legal guarantees. This amicable termination clause is not mandatory.
Applicable law and competent jurisdiction
The use of the Site, the sales contract referred to in these Conditions and its execution are governed exclusively by the Italian law. For any dispute relating to the validity, interpretation or execution of these Conditions and the related purchase contracts, the territorial jurisdiction is of the judge of the place of residence or domicile of the Consumer. With regard to Professionals only, if the conciliation has not been successful or has not been started or concluded, the exclusive competent court for all disputes relating to these Conditions and related purchases is the Court of Milan.